Terms and Conditions

The use of this Website and/or our Services constitutes your agreement to the following Terms and Conditions.

If you do not agree with any of these terms, please do not use this Website or our Services.
If you are under the legal age of consent in your jurisdiction, you are not permitted to access or use this Website or our Services.
You acknowledge and agree that you must be of legal age to purchase any products or services offered on this Website.

By placing an order and/or making a payment, you confirm that you have read, understood, and accepted these Terms and Conditions, which form the complete agreement between you and Vertex Networks Inc.

Definition of Terms

“Website” refers to all online content available on the official Vertex Networks Inc website
“Customer,” “You,” or “Your” refers to any person or entity submitting an order to Vertex Networks Inc either directly or on behalf of another party.
“Company,” “We,” “Our” refers to Vertex Networks Inc, a company registered under the laws of the State.
“Products or Services” means all services and products provided by Vertex Networks Inc to the Customer in accordance with an order.
“Order” means a request placed by phone, email, or website to purchase services or products provided by Vertex Networks Inc. Orders are confirmed upon down payment via credit card, bank transfer, check, PayPal, or other accepted payment methods.

Our Services

Please review our policies carefully before placing an order. By submitting an order or payment, you agree to the policies and procedures outlined in these Terms.

Revisions

Each package offered by Vertex Networks Inc includes its own revision policy, as described in the specific service details. Revisions must be requested within 5 to 10 business days after the order status changes to Waiting for Customer Approval in our system.

Revisions apply only to ensuring that the originally provided requirements have been met. Requests for revisions should be made by contacting your assigned Project Manager via email at info@vertexnetworksinc.com.

Customers are free to make personal edits to any deliverables after order completion, as final materials are provided in editable formats.

Refund Policy

Vertex Networks Inc addresses concerns and complaints in accordance with the following terms:

No partial or full refunds are issued for sample or bulk orders.
Refunds are not provided if a Customer contributes to or participates in negative campaigns, defamatory activity, or false narratives against the Company, either online or offline.
Customers who terminate services within three (3) months of purchase may be eligible for a refund if no discounts were applied during registration.
Refund requests are subject to approval and may be reimbursed up to 30% of the total amount in cases of order cancellation due to personal or financial reasons unrelated to the project.
Refund requests are only valid when submitted via info@vertexnetworksinc.com. Requests sent through any other channel are considered invalid.

Refunds are granted solely at the discretion of Vertex Networks Inc in accordance with these Terms. Customers are encouraged to revisit this policy periodically, as updates may occur.

Modifications to Services and Pricing

Prices, packages, and discounts for our Services are subject to change at any time without prior notice.
We reserve the right to modify, suspend, or discontinue any part of our Services at any time.
Vertex Networks Inc is not liable to you or any third party for modifications, price adjustments, or discontinuation of Services.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us at:

Vertex Networks Inc
3340 Galena Dr Apt 313
Frederick, MD 21704
Email: info@vertexnetworksinc.com
Website: https://vertexnetworksinc.com/