Refund Policy
Refund Policy
At Vertex Networks Inc, we aim to deliver quality services and ensure customer satisfaction. However, due to the nature of our services, refunds are subject to strict conditions. This Refund Policy explains when refunds may or may not be granted. By using our Website or Services, you agree to the terms outlined below.
1. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Sample or Bulk Orders – Orders placed as samples, trials, or bulk purchases are considered final and non-refundable.
Negative Campaigns – Customers who engage in defamatory activity, spread false information, or participate in negative campaigns against the Company, whether online or offline, automatically forfeit the right to request a refund.
Discounted Services – Orders purchased with promotional offers, coupons, or special discounts are not eligible for refunds.
2. Refund Eligibility
Refunds may be considered in the following cases:
Service Termination (Within 3 Months) – Customers who decide to discontinue services within three (3) months of purchase may qualify for a refund, provided that no discount was applied at the time of registration.
Change of Mind / Personal Reasons – If a Customer cancels due to financial issues, personal reasons, or other circumstances unrelated to the project, a partial refund of up to 30% of the total paid amount may be issued.
Special Circumstances – In rare cases, management may consider refunds beyond these conditions, but approval is at the sole discretion of Vertex Networks Inc.
3. Refund Request Process
To ensure fairness and accuracy, Customers must follow the official refund request process:
Refund requests must be submitted only via email to: info@vertexnetworksinc.com
Requests sent through any other means (e.g., phone calls, personal messages, social media, or other emails) are considered invalid and will not be processed.
Each request will be reviewed by our support team and evaluated based on this Policy.
Customers will be notified of the decision in writing.
4. Review & Approval
All refund requests are subject to a thorough review.
Approval or denial of any refund request rests solely with Vertex Networks Inc management.
Processing time for approved refunds may vary depending on the payment method used.
5. Company Rights
Vertex Networks Inc reserves the right to update, modify, or replace this Refund Policy at any time without prior notice.
Customers are encouraged to review this Policy periodically to stay informed of any changes.
This Refund Policy constitutes the entire agreement regarding refunds and overrides any prior representations, whether oral or written.
6. Contact Information
For any questions or to submit a refund request, please contact us:
Vertex Networks Inc
3340 Galena Dr Apt 313
Frederick, MD 21704
Email: info@vertexnetworksinc.com
Website: vertexnetworksinc.com
