Refund Policy
Refund Policy – Vertex Networks Inc
At Vertex Networks Inc (“Vertex Networks,” “Company,” “we,” or “us”), we take pride in supporting authors with high-quality writing, editing, design, and publishing services. Because these services involve significant creative effort, time investment, and third-party costs, refunds are subject to specific conditions. By using our services, you agree to the terms outlined in this Refund Policy.
1. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
Completed Services: Once writing, editing, design, or publishing services have been delivered (fully or partially), they are non-refundable.
Sample or Trial Work: Payments made for trial edits, sample chapters, or preliminary design work are final and non-refundable.
Discounted or Promotional Packages: Orders purchased using special offers, coupons, or promotions are not eligible for refunds.
Third-Party Costs: Payments made for ISBN registration, printing, distribution, or platform fees (e.g., Amazon, IngramSpark, bookstores) are non-refundable once processed.
Negative Campaigns: Customers engaging in defamatory activity, spreading false information, or damaging the reputation of Vertex Networks Inc will forfeit any refund eligibility.
2. Refund Eligibility
Refunds may be considered under the following conditions:
Service Cancellation (Before Work Begins): If you cancel a service package before any work has started, you may be eligible for a full refund (minus transaction fees, if applicable).
Early Cancellation (After Work Starts but Before Completion): If work has started but is not yet completed, you may receive a partial refund of up to 30% of the total amount, depending on the stage of work completed.
Special Cases: In exceptional situations, such as unforeseen circumstances, Vertex Networks Inc management may consider partial refunds at its sole discretion.
3. Refund Request Procedure
To request a refund, you must:
Submit a written request via email to vertexnetworksinc@gmail.com
Provide your order details, reason for cancellation, and proof of payment.
Requests submitted via phone, social media, or personal messages will not be accepted.
Each request will be reviewed, and customers will be notified of the decision in writing.
4. Review & Approval
Refund approvals are at the sole discretion of Vertex Networks Inc management.
Processing times may vary depending on the payment method used.
Approved refunds may take 7–14 business days to reflect in your account.
5. Company Rights
Vertex Networks Inc reserves the right to update, modify, or replace this Refund Policy at any time without prior notice. Customers are encouraged to review this policy before engaging our services.
6. Contact Information
For refund requests or questions, please contact:
Vertex Networks Inc
Email: vertexnetworksinc@gmail.com
Phone: +1 (240) 232-3381
Address: 5551 Morgan Park Ln, Sugar Land, TX, USA 77479
